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Which countries do you ship to?

We currently ship to all EU countries. Shipping is handled smoothly through our partner Hertwill, with delivery typically taking 3-8 business days, depending on your location.

What are your shipping costs?

Shipping is free on orders over €75. For smaller orders, a flat rate applies. It ranges from €9.99 to €14.99 depending on the country. You'll see the final shipping cost at checkout.

How long will it take to receive my order?

Orders are usually processed within 24–48 hours. Delivery across the EU typically takes [3–8 business days], depending on your country.

What if I want to return a product?

We accept returns within 14 days of delivery on unused and unopened products. Please contact us at [your email] with your order number to start a return. The return of the goods is at the expense of the customer, unless the reason for the return is non-conformity with the order or defective goods.

Can I track my order?

Yes. You’ll receive a tracking link via email as soon as your order ships.

Where are your products made?

All of our skincare and candles are crafted in the Baltic and Nordic regions using natural ingredients like sea buckthorn, birch, and honey. We partner with trusted EU-based producers focused on clean beauty and sustainable practices.

I have sensitive skin—can I use your products?

Our products are formulated with gentle, natural ingredients, but we always recommend checking the full ingredient list on each product page and doing a patch test before full use if you have very sensitive skin.

Couldn't find your answer?

If you couldn't find the answer you're looking for, please reach out to us directly. Our team is eager to help you.